Refund policy
Refund Policy for Luxo Supply
At Luxo Supply, we take pride in offering our products. Please read our refund policy carefully before making a purchase.
1. Returns
We accept returns if a mistake has been made on our end or the 'possible' chance to exchange if you do not like your order.
To be eligible for a return/exchange:
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The item must be unused and in the same condition as received
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The item must be in its original packaging
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Proof of purchase is required
We reserve the right to refuse returns.
2. Non-Returnable Items
The following items cannot be returned:
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Used or worn items
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Items damaged after delivery
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Items returned without original packaging & contents
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original payment method
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Please allow 5–10 business days for the refund to appear
4. Return Shipping
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Customers are responsible for return shipping costs
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We recommend using a tracked and insured service
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Luxo Supply is not responsible for lost return shipments
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:
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Your order number
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Photos of the issue
We will resolve the issue as quickly as possible.
6. Exchanges
We do not guarantee exchanges. If you need a different item, please return your original purchase and place a new order.
7. Contact Us
Email: luxosupply@outlook.com
Business Name: Luxo Supply
By making a purchase, you agree to this Refund Policy.